Here at Everybodys Beautiful we aim to offer the highest standard of treatment and customer service, below are our salon policies, please take a read through.
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Gift Certificates
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Gift Certificates are available for an amount or treatment/s of your choice. Gift Certificates are valid for a period of a year from the date of purchase are non-refundable, under no circumstances will a voucher be extended, however treatments can be exchanged with another treatment of choice. If your voucher is for a value and you don't use the total in one visit we will still keep your remaining balance as credit until the expiry date of your voucher.
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Offers/Voucher codes
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Occasionally we run salon offers and also offers through promotional companies, these vouchers have an end date which is made clear at time of purchase. Please take note of this as salon spaces are limited we would like to make you aware vouchers will not be extended past the end date so please get these booked in as soon as you can to secure your day of choice.
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Booking Policy
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We require a 25% deposit to be paid upon booking your appointment. This is required even if you are going to be using a gift voucher. This is to reserve your therapists time. Your deposit can be refunded if you give more than 48 hours notice prior to your appointment whether this be to move or cancel it. If you are paying for your received treatment by gift voucher and wish to use that alone we can refund your deposit (or just leave a remaining balance on the voucher).
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Cancellation Policy
We appreciate some un avoidable events may crop up that could effect your booking however we request where possible that clients provide us with at least 48 hours to cancel or re-schedule an appointment to avoid the deposit being forfeited.
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Mobile phones
To make your visit as relaxing as possible we ask that all mobile phones be switched off or on silent during your appointment to avoid you or any other customers being disturbed. We understand that calls sometimes need to be taken - please take these outside where possible.
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Safety Precautions
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A consultation form must be filled out prior to a treatment being given. Please inform us of any medical conditions including pregnancy when booking, as some treatments may not be appropriate for you. We ask you to also keep us up to date with any changes to your details so that we can offer you the best service.
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Punctuality
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We kindly request that you arrive on time for appointments so that we can ensure that full treatment time is given to you and to prevent inconvenience to other clients and a consultation form will be filled out on first appointment.
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No Smoking Policy
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The salon operates a strict no smoking policy.
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Client Consultations
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All clients will be given a thorough consultation at their first visit. This information is completely confidential. This will be updated if details change or checked every 6 months.
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Payment
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We currently accept cash and card payments including smart pay options (we do not accept American Express)
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Complaints
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We hope you are always delighted with your treatments and customer service you receive; however if you feel you have a complaint we ask that you let us know. Please tell us at your appointment if you feel there has been any issues; if you leave and decide afterwards that you were not happy with anything please contact us by phone or email (everybodysbeautiful@live.com) within 48 hours of your treatments.
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